Website Privacy Policy

We collect your IP address, the web address of the site that referred you and the site to which you exit, the time of your visit, whether you are a new user or not, the approximate geographic area from which you are logging in, and the areas and files that you visit. This information tells us something about the type of visitors we get and which areas of the site they find most interesting. We use the IP address so that we know where to send information you are requesting. An IP address is often associated with the place from which you enter the Internet such as your ISP (Internet service provider), or your company.

A website statistics service, Google Analytics, is used to generate statistics on visits to our website. These include items such as your IP address, website traffic patterns, usage time on the site and page views. Your IP address or domain name may be used to analyze this website’s traffic patterns and usage and to otherwise improve performance of the site. Website logs may be analyzed and reviewed, but are not sold to third parties.

We use “cookies” to personalize our site for you and to collect aggregate information about site usage by all of our users. A session cookie is a temporary file and may be removed from the user’s hard drive. Usage of a cookie is not linked to any personally identifiable information while on our site. Once the user closes his browser, the session cookie simply terminates. We do not use cookies to collect private information from anyone.

Persistent cookies remain on your hard drive after you’ve exited from our site, and we may use them for several reasons. For instance, when you give us permission to “remember” a feature about you when asked by the web site we place a persistent cookie on your hard drive so that the next time you visit us we won’t have to ask you that information again. If you’ve given us permission to e-mail you with information we may place a persistent cookie on your hard drive that will let us know when you come back to visit our site. Persistent cookies will not contain any personal information about you such as a medical record number.

Security Policy

We have significant security measures in place in our physical facilities and in our computer systems, databases, and communications networks to strictly protect information contained within our systems from loss, misuse or alteration.

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Refund Policy

Products purchased may be returned to Sanctuary Body Spa within three (3) days of purchase for a full refund, so long as product remains in package and has not been opened.  This return policy excludes prescription products as federal and state laws prohibit us from accepting the return of prescription products.

Shipping/Delivery Policy

All products will be shipped via Federal Express.  Cost of shipping will be determined at the time of purchase based on the total weight of the order.  Shipping fees will be added to the total order charge.

Sales Tax

Out of state orders will not be charged sales tax.  In state orders will be charged sales tax at the rate of 7.8% of the total purchase.